Privacy Policy

Last updated: 18 October 2026

1. Who we are

This Privacy Policy explains how [Company Name] Ltd (“we”, “us” or “our”) collects, uses and protects personal information submitted through the enquiry form on our website.

Company name: One Stop Fire Solutions Ltd.
Company registration number: 1605 5580.
Registered office: 238 Station Road, Nether Whitacre, Coleshill, B46 2BY.
Email: info@onestopfire.uk.
Website: www.onestopfire.uk.

We are committed to protecting your privacy and handling personal information responsibly, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

2. What personal information do we collect?

We collect personal information when you voluntarily complete and submit the enquiry form on our website.

Depending on the fields included in the form, this may include:

Your name.

Your email address.

Your telephone number, if provided.

Your company or organisation name, if provided.

The details of your enquiry.

Any other personal information you choose to include in your message.

Please do not include sensitive personal information unless it is necessary for your enquiry.

We do not intentionally collect more personal information than is reasonably necessary to respond to your enquiry.

3. How do we use your personal information?

We use the information you submit solely for legitimate business purposes connected with handling your enquiry. These purposes may include:

Responding to your questions or requests.

Providing information about our services.

Assessing whether we can assist with your requirements.

Communicating with you about your enquiry.

Preparing a quotation or proposal where requested.

Keeping an appropriate record of our correspondence.

Establishing, exercising or defending legal claims where necessary.

We do not use enquiry form information to send unsolicited marketing communications.

If your enquiry subsequently results in an agreement for our services, we may need to process relevant personal information to administer and fulfil that agreement. Any additional processing will be handled in accordance with applicable data protection requirements.

4. Our lawful basis for processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the nature of your enquiry, we rely on one or both of the following lawful bases:

Taking steps at your request before entering into a contract

Where you contact us to request a quotation, discuss a potential commission or take other steps towards entering into a contract, we process your information where necessary to take those steps at your request.

Legitimate interests

Where your enquiry does not involve taking steps towards a contract, we may process your information on the basis of our legitimate interests in responding to business enquiries, communicating with prospective clients and maintaining appropriate business records.

We consider these interests against your rights and freedoms and only rely on legitimate interests where appropriate.

We do not rely on consent as the default lawful basis for handling ordinary business enquiries.

5. Who do we share your personal information with?

We do not sell, rent or trade your personal information.

We may share relevant information with trusted service providers where reasonably necessary to operate our website, receive and manage enquiries, or maintain our business communications. These may include:

Our website hosting provider.

Our website form or email service provider.

Our business email or IT service provider.

Professional advisers where necessary.

Relevant authorities where we are legally required to disclose information.

Where a service provider processes personal information on our behalf, we take appropriate steps to ensure that the processing is subject to suitable data protection safeguards.

We do not share your information with third parties for their own direct marketing purposes.

6. Where is your information stored?

Information submitted through our enquiry form may be transmitted to and stored by our website hosting provider, form processing provider or business email provider.

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, disclosure or alteration.

Where a service provider stores or accesses personal information outside the United Kingdom, we will ensure that any international transfer complies with applicable data protection requirements and that appropriate safeguards are in place where required.

7. How long do we keep your personal information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Our general approach is:

General enquiries: Normally up to 12 months after the enquiry has been concluded.

Potential business engagements or quotations: For as long as reasonably necessary to manage the potential engagement and any related follow-up.

Information relating to an agreed engagement or legal matter: For the applicable contractual, legal, regulatory or record-keeping period.

We may retain information for longer where necessary to establish, exercise or defend legal claims, comply with a legal obligation or resolve a dispute.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

8. How do we protect your information?

We use reasonable technical and organisational security measures to protect the personal information we hold.

These measures may include access controls, secure account credentials, appropriate security settings and restricting access to personal information to those who need it for legitimate business purposes.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. However, we take reasonable steps to reduce the risk of unauthorised access, loss or misuse.

In the event of a personal data breach, we will assess and respond to it in accordance with our legal obligations.

9. Your data protection rights

Under applicable data protection law, you may have the right to:

Access: Request a copy of the personal information we hold about you.

Rectification: Ask us to correct inaccurate or incomplete information.

Erasure: Ask us to delete your personal information where the legal requirements are met.

Restriction: Ask us to restrict how we use your information in certain circumstances.

Objection: Object to processing carried out on the basis of our legitimate interests, where the relevant legal conditions apply.

Data portability: Request certain information in a structured, commonly used and machine-readable format where the right applies.

Complain: Raise concerns with the Information Commissioner's Office (ICO).

These rights are subject to applicable legal conditions and exemptions. They do not apply in every circumstance.

To exercise a right or ask a question about how we use your information, contact us at:

Email: info@onestopfire.uk

We may need to verify your identity before responding to a request.

We will respond within the applicable statutory timeframe, normally one month.

10. Cookies and website tracking

Our website uses an enquiry form to allow visitors to contact us.

This Privacy Policy does not assume that our website uses analytics, advertising trackers or non-essential cookies.

Where cookies or similar technologies are used, their purpose and operation will be explained in our cookie information, where required. Any consent required for non-essential cookies or similar technologies will be obtained in accordance with applicable law.

Please note that essential technical cookies may be used where necessary for website functionality, security or the operation of the enquiry form.

11. Third-party websites

Our website may contain links to external websites. If you follow a link to another website, that website will have its own privacy policy and data handling practices.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

12. Automated decision-making

We do not use personal information submitted through our enquiry form to make solely automated decisions that produce legal effects concerning you or similarly significantly affect you.

13. Children's privacy

Our website and services are intended primarily for businesses, organisations and individuals making professional or general enquiries.

We do not knowingly seek to collect personal information from children through our enquiry form.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable data protection requirements.

The latest version will be published on this page, together with the date it was last updated.

We recommend reviewing this page periodically.

15. How to complain

If you have concerns about how we handle your personal information, please contact us first using the details in Section 1 so that we can try to resolve your concerns.

You also have the right to complain to the UK's supervisory authority for data protection:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

You can find further information about your data protection rights at https://ico.org.uk/.